Home>Terms of sale

This site is the exclusive property of the brand di filosofia.

Di filosofia reserves the right to adapt and change these terms and conditions. If changed, we are committed to implement the terms of sale the day the order is taken.

Article 1: Acceptance of Terms

The general terms and conditions outlined below apply to all orders placed on the site www.difilosofia.com. At the time of ordering, the customer acknowledges having read the general conditions of sale, and accepted without reservation all of these conditions.

Article 2: Product Information

The products are valid until they are visible on the site and within the limits of available stocks. Items sold are described and presented with great accuracy. If despite our errors occur, we would never be hired for this. The photographs illustrating the products are not contractual. If errors occur, the responsibility of di filosofia could not be committed.

Article 3: Availability of products

Upon receipt of your order, we check the availability of the products you have ordered. In case of unavailability, we are committed to offer, or exchange of your products or cancellation of your order with payment in full by check within 30 days. Missing only some of the products of your order, we deliver the products available with a check in the amount of missing products. Di filosofia not liable in case of shortage or unavailability of products. Di filosofia reserves the right to change at any time and without notice of the items offered on site www.difilosofia.com.

Article 4: Orders

Date of confirmation of the order is the date the order is taken by the customer. Di filosofia confirms acceptance of the order, mail to the address that the customer has given. You can also print your order. Di filosofia reserves the right to cancel all orders if the customer has breached these terms and conditions of sale, if there is a dispute over payment of a previous order or any other cause. When ordering, you will be able to verify the details of your order and its total price and to correct any errors before confirming it to express your consent. The information completed by the buyer at the time of the order, commit this: if error in the address of the recipient, di filosofia not be held responsible for failure to deliver the product. Confirmation of your order is a total acceptance and binding that can not be challenged only within the limits provided by these conditions of sale. All orders placed di filosofia are intended solely for the personal use of clients.

Article 5: Delivery

Orders are delivered by mail in France including Corsica island and abroad (countries in the European Community), with a flat fee calculated as accurately according to the weight of your purchases and your delivery location. Delivery charges minimum 8 euro ttc. For the rest of the world, contact us for an estimate of shipping costs. In case of unavailability of products, an order can be delivered in installments, the client pays when a delivery. After confirming your order, we prepare your package and we are introducing to the post office, within a maximum of 7 days. The products are delivered by colissimo in France: this service allows when you are out to get the products at the post office nearest you, within 15 days. With colissimo, post book 48 hours in all of France. The goods always travel at the risk of the recipient. You must check the condition of the goods upon receipt of the package and you have 48 hours to file a claim with the carrier in case of missing or damaged. The possible delays do not entitle the buyer to claim damages. Are considered as force majeure releasing the seller from his obligation to deliver: war, riots, fire, strikes, accidents and unable to be delivered. If your package is considered lost after an investigation within 21 days by mail, please refer your products (free shipping).

Article 6: Withdrawal and Refunds

In the context of distance selling, the customer has under Article L 121-20 of the French Code of consumption within seven days to exercise his right to withdraw without paying penalties, the except the cost of return. This period starts from the date of receipt of goods by the Customer.

Di Filosofia suggest the Customer to the return of its products in colissimo with a recommendation or insurance to the value of the goods, guaranteeing, as appropriate, compensation for products up to their value actual market in cases of theft or loss of the goods. In all cases, the return at their own risk of the Customer. It is for the customer to keep any evidence of return.

Returned products must be intact, in perfect condition for resale in their original packaging. It should not be worn or used, nor have suffered any damage, and it is a perfectly clean. Any product that is damaged, incomplete, or whose original packaging is damaged, will be refunded or exchanged.

This right of withdrawal is without penalty, except for return shipping costs that are borne by the Customer.

Products must be returned along with their invoice, or a copy in case of partial return in their original condition and packaging to the following address: DI FILOSOFIA / SARL Filles à papas / 1 rue Velten / 69009 LYON (France).

Assuming the right of withdrawal, the Customer will receive either a credit of amounts paid on account of a next command. The credit is valid for six months. Customer may also request full or partial refund of amounts paid. This refund will be made as soon as possible and no later than within 30 days following the date on which he exercised his right of withdrawal.

Article 7: Price

Prices are quoted in euros, they do not include transportation costs that are charged before the order validation. In the order confirmation, the price is final. Di filosofia reserves the right to change prices at any time, but agrees to bring the rates were displayed at the time of order taking.

Article 8: Payment

You can make payment with one of the following credit cards: VISA or Mastercard. Payment security: when placing your order, your credit card number is sent to the servers of the bank, and your payment is made directly to a bank in a secure environment without going through the server of the shop. Card number is only known to our banking partner. The customer's order will be confirmed only when payment centers concerned have given their approval. In case of refusal of the bank, the order will be canceled and the customer notified by email.

You can also pay by check, in this case your order will be put on hold (maximum 7 days) and shipped upon receipt of the check is sent to a DI FILOSOFIA 1 rue velten 69009 LYON France with the reference of your order.

Article 9: Property

The products ordered are the property of Di filosofia until full payment is received by Di filosofia. Incident payment, the customer agrees to return to Di filosofia products received right from the first application.

Article 10: Guarantees and exchange

In case of manufacturing defects or hidden defects on the products, you must let us know and we are committed to address this problem as soon as possible. The buyer must make a claim within 48 hours after receipt of goods. The product must be returned in perfect condition for resale in its packaging. Items returned incomplete or damaged by the customer will not be repeated. The consumer can then request or exchange the product or the refund of amounts paid. To qualify for product warranty, you must keep the invoice.

Article 11: Responsibilities

Di filosofia can not be held liable for damages resulting from the use of the Internet as data loss, intrusion, virus, or damage relating to use of the Internet. In no event Di filosofia not be held liable for any indirect, incidental, special or incidental, including without limitation, business interruption, loss of profit or opportunity arising from the purchase of www.difilosofia.com site.

Article 12: Intellectual Property

All material (drawings, models, illustrations, images, text, logos ...) make up the site is wholly owned difilosofia.com Di filosofia. You may not reproduce all or part of the site content difilosofia.com.

Article 13: Litigations

This contract is subject to French law. In case of dispute, the customer should first contact di filosofia for an amicable solution. Litigations and complaints will always be received with kindness. If any legal action will be heard exclusively by the Commercial Court of Lyon.

Article 14: Data protection

The collection of data about you we need to take account of your order. Di filosofia undertake not to provide free or in exchange of information on its customers to third parties. According to the law of 6 January 1978, you have the right to access, modify, change, and delete data concerning you. You can exercise this right by sending an email to contact@difilosofia.com or by mail.

Article 15: Company Details

DI FILOSOFIA / SARL filles à papas
1, rue Velten / LYON 69009 / Tel: +33(0)4 78 64 09 96

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