Home>Orders and delivery

Your order

You can place your order by internet 24h/24h and 7d/7d or by calling our customer service +33 (0)4 78 64 09 96, Monday through Friday, excluding holidays, from 10:00 to 12:00 and 14:00 to 17:00.

To confirm your order

An email is automatically sent to confirm the order is taken, provided that the email address you provided in the registration form does not error.

Track Your Order

You can always check the status of your order by consulting the "history and order details" of my account on the site www.difilosofia.com. This monitoring allows you to check the status of your order is processed, but also the state of shipment or delivery of your package. You can also contact Customer Service at DI FILOSOFIA +33 (0) 4 78 64 09 96, to be informed of the status of your order.

Product Availability

Products are available while stocks last. Availability may vary in the same day depending on the level of sales. The unavailability of a product is stated on the page of the product or when the cart summary. The shipping time given in the listings are indicative times when the / product (s) are not available (s) in our stocks.

Product packaging

The articles are presented in the original packaging. Only knitwear and off promotion come with a free cloth bag. All items are then packed in a carton or envelope of unmarked transport tear.

Gift wrap

We offer a gift box suitable for our products mesh only. If you want a gift, simply to acquire at the time of validation of your basket. It is proposed at the costs of € 3. You can also write a personalized message that will be printed on a card and added to the DI FILOSOFIA package. Your order will be prepared with great care.


DELIVERIES

Delivery areas

You can choose to be delivered wherever you want: at home, your workplace, your holiday directly to motherhood for a gift of birth ...

The geographical area of ​​delivery of DI FILOSOFIA is:

* Metropolitan France, Corsica, Monaco;
* Europe;
* Rest of the World: The User may contact Customer Service for more information on delivery terms in a specific country in the world.

Delivery times

Orders placed online via the website www.difilosofia.com are taken daily from Monday to Friday, except public holidays. We do our best to process and ship your order as soon as possible. Once you receive the confirmation e-mail forwarding, you can take into account the time of the carriers listed below:

Delivery time in France

* Standard shipping by Colissimo (found within 48 hours)

Deliveries are made by mail within 48 hours from Monday to Saturday mornings, except public holidays. Your order is delivered or deposited at the delivery address indicated on the order form. In case of absence during the delivery, a calling card is left to you that you get your parcel in the post office nearest you. The packages are kept pending at the Post for 15 calendar days. If not collected on time by the carrier, the goods will be returned to DI FILOSOFIA. A new delivery may be a fee charged to you.

Shipping outside of metropolitan France

For deliveries outside mainland France, the delivery times vary depending on destination  to ensure a cost as fair as possible.

For delivery in Europe, the time range from 2 to 8 days depending on destination.

Delivery Costs

For each order, we give you the exact amount of postage to be paid once a shipping address and mode of transport selected before checkout.

Shipping costs are calculated automatically depending on the location of delivary to ensure a cost as fair as possible. However the minimum is 8 euros for metropolitan France, Corsica and Monaco. Shipping costs are free of charge from 150 euro TTC purchase.

How to pay your order

The payment of your purchases can be made by means of payment:
- By credit card: You must enter your credit card number and expiration date and code on the back of the card on the page provided for this purpose.
- By check, the check must be sent within 7 (seven) days from the date of the order.
The check should be made payable to DI FILOSOFIA and sent to our head: DI FILOSOFIA 1 RUE Velten 69009 LYON (France)

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